Dealing with Difficult People

In human relations, identifying the source of negative situations and, above all, approaching people with a different understanding in order to prevent them, behaving in a controlled manner in difficult situations and ensuring an outcome consistent with the WIN-WIN philosophy for both ourselves and the other party requires certain knowledge and skills. These trainings present techniques, applicable in real life, that will change your outlook on life so that you can bring under control the problematic situations created by difficult people and minimize the effects of the destructive emotions that may arise in the process.

Training content

• Getting to Know Difficult People
• Unresponsive
• Chronic Opposition
• The Monument of Negativity
• Cynical
• The Naysayer
• Undecided
• The “Yes, Sir” Type
• Aggressive
• The Know-It-All
• The Almighty
• Processes for Dealing with Difficult People
• What Can Be Done When Facing Difficult People?
• Understanding Difficult People
• Adapting

At the end of this training, participants

• Will distinguish different communication styles and learn techniques to apply when dealing with ‘Difficult People’.
• Will recognize sources of negativity that may be encountered in working life and adopt a mindset of being prepared for different situations.
• They will gain awareness of how to minimise the effects of destructive emotions experienced as a result of negative situations.

Training method

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