Being in the Store
The aim is to provide reminders and share information on the topics underlying a customer-oriented approach in the store, and to build skills, so that employees embrace this approach and demonstrate it in their behavior.
Target audienceEmployees at every level who wish to become a brand in in-store customer service and in their work.
Duration1 days (09:00 - 16:00)
Participants12 people per group
Training content
- Technical Service
- Personal Service
- Sales Consulting in Retail
- Misconceptions About Sales
- Characteristics of a Good Salesperson
- What Does Product Knowledge Consist Of?
- In-Store Customer Behaviors and Counter-Tactics
- Dealing with Customer Complaints
- Reasons for Objections?
- Reasons for Buying
- Actively Welcoming the Customer
- Principles of Outward Appearance
- Questions Not to Ask the Customer
- In-Store Sales Closing Methods
At the end of this training, participants
- Will be able to demonstrate safe behaviour.
- Will grasp the importance of complaint management in customer focus.
Training method
Interactive knowledge sharingTests measuring in-store presence